Shipping policy

1. Overview

This Shipping Policy explains how orders placed through theeasternloomx.shop are processed, dispatched and delivered.

We aim to provide customers with clear information concerning shipping charges and estimated delivery time before they complete their purchase.

For shipping enquiries:

Email: info@theeasternloomx.shop

2. Free Standard Shipping

All orders placed through theeasternloomx.shop receive:

FREE STANDARD SHIPPING

Standard shipping charge:

£0.00

There is no standard delivery fee added to orders.

3. Estimated Delivery Time

Our normal standard delivery estimate is:

15–20 days from successful order confirmation

UK online sellers are required to provide customers with information about delivery arrangements, delivery charges and expected delivery times before purchase.

4. Order Processing

After an order is successfully submitted, processing may include:

• Payment verification;
• Fraud-prevention review;
• Inventory allocation;
• Product preparation;
• Picking;
• Packing;
• Shipping-label generation; and
• Carrier handover.

Order-related notifications may be sent to the email address provided during checkout.

5. Delivery Estimates

Our 15–20 day timeframe represents the normal estimated delivery period.

Actual delivery can occasionally be affected by:

• Carrier delays;
• Adverse weather;
• Transport disruption;
• Public holidays;
• High order volumes;
• Customs procedures where applicable;
• Security checks;
• Incorrect delivery details; or
• Other circumstances beyond our reasonable control.

The use of an estimated delivery timeframe does not remove statutory consumer rights.

6. UK Delivery Rules

UK government distance-selling guidance provides that goods should generally be delivered within 30 days unless the seller and customer agree to a different period.

Our published standard delivery period is 15–20 days.

If delivery obligations are materially breached, applicable consumer remedies remain available.

7. Order Confirmation

Customers should review order information carefully after checkout.

If you identify an error, contact:

info@theeasternloomx.shop

as soon as possible.

8. Delivery Addresses

Customers must provide complete and accurate delivery details.

Incorrect information may cause delays, failed delivery or return of the parcel.

Where possible, we will assist customers who report an address error before fulfilment has progressed.

9. Address Changes

Address changes cannot be guaranteed after:

• Fulfilment has started;
• Shipping labels have been generated;
• A parcel has been handed to the carrier; or
• The parcel has entered the delivery network.

Customers should therefore review their delivery details before submitting an order.

10. Tracking

Where tracking is available, tracking details may be provided after dispatch.

Tracking systems can require time to update after a carrier receives shipment information.

Temporary inactivity on a tracking page does not necessarily indicate that a parcel has been lost.

11. Multiple Shipments

Some orders may be delivered in more than one parcel.

Where this happens:

• Packages may arrive on different days;
• Separate tracking numbers may be issued; and
• No additional standard shipping fee will be charged because an order is divided into multiple parcels.

12. Delivery Attempts

Depending on the carrier, an unsuccessful delivery may result in:

• Another delivery attempt;
• Collection instructions;
• Delivery to an authorised collection point; or
• Return to sender.

Customers should review legitimate carrier notifications where available.

13. Delivery Delays

If your order has not arrived within the normal 15–20 day estimated period, contact:

info@theeasternloomx.shop

Please include your order number and checkout email address.

We will review the available order, fulfilment and carrier information.

14. Lost Parcels

If a parcel appears to have been lost before proper delivery, we may open an investigation with the relevant carrier or fulfilment provider.

Where the parcel is determined to have been lost, an appropriate remedy will be provided consistent with applicable law.

15. Damaged Deliveries

If a parcel arrives damaged, retain the relevant packaging where reasonably possible.

Please contact us and provide photographs of:

• The product;
• Outer parcel;
• Inner packaging; and
• Shipping label.

This information can help us investigate the issue.

16. Incorrect Products

If a product received does not match the product ordered, contact:

info@theeasternloomx.shop

We will review the transaction and provide an appropriate solution.

17. Missing Items

Some orders may arrive in multiple packages.

If all expected packages have arrived but one or more products remain missing, contact us so that we can investigate.

18. Tracking Shows Delivered but the Parcel Is Missing

If tracking indicates that your parcel was delivered but you cannot locate it:

• Check the immediate delivery area;
• Review carrier delivery notifications;
• Check any authorised safe place;
• Ask household members where appropriate; and
• Contact us if the parcel remains missing.

We may ask the carrier to investigate.

Nothing in this section transfers risk to the consumer earlier than applicable law permits.

19. Refused Deliveries

If you wish to cancel an order, you should contact us directly rather than relying solely on refusing the package.

Contact:

info@theeasternloomx.shop

Applicable cancellation rights remain governed by our Return and Refund Policy.

20. Unclaimed Parcels

If a parcel is not collected and is returned to sender, we will review the order after the return is confirmed.

Any applicable refund will be handled according to our Return and Refund Policy and applicable consumer law.

21. Returns

Free standard shipping relates to outbound delivery.

Return shipping is governed by our Return and Refund Policy.

For eligible change-of-mind cancellations, customers are generally given 14 days after receiving goods to notify the seller of cancellation and another 14 days to return the products.

22. Change-of-Mind Return Shipping

Where legally permitted, customers may be responsible for the direct cost of returning goods when they simply change their mind.

This is separate from our free outbound standard shipping policy.

23. Faulty or Incorrect Goods

Where goods are faulty or incorrectly supplied, return arrangements will be handled in accordance with applicable consumer protections.

24. Refunds Connected With Shipping Problems

Where a delivery issue results in a valid refund entitlement, the refund will be handled in accordance with our Return and Refund Policy and applicable law.

25. Peak Trading Periods

During holidays, large promotions or periods of exceptional demand, fulfilment and carrier networks may experience additional pressure.

We will continue to make reasonable efforts to process and deliver orders efficiently.

26. Events Outside Our Control

Delivery may occasionally be affected by extraordinary events outside our reasonable control.

These may include severe weather, major carrier disruption, widespread transport interruption or governmental restrictions.

Consumer rights that apply despite such events remain unaffected.

27. Shipping Summary

Store: theeasternloomx.shop
Standard Shipping: FREE on all orders
Standard Shipping Cost: £0.00
Estimated Delivery: 15–20 days
Shipping Contact: info@theeasternloomx.shop

28. Contact Us

For shipping, tracking or delivery enquiries:

theeasternloomx.shop
Email: info@theeasternloomx.shop