Terms of service

1. Overview

These Terms of Service govern access to theeasternloomx.shop, use of our website and purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to theeasternloomx.shop.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.

2. Shopify Platform

theeasternloomx.shop operates using Shopify ecommerce technology.

Shopify supports store policies including return policies, privacy policies, terms of service, shipping policies and legal notices.

3. Product Information

We aim to provide accurate and useful descriptions.

Customers should review relevant:

• Product descriptions;
• Photographs;
• Specifications;
• Measurements;
• Sizing information;
• Materials;
• Colours; and
• Other available product information.

Minor variations may arise because of photography, lighting, screens or ordinary manufacturing tolerances.

Nothing in these Terms limits statutory rights relating to materially misdescribed products.

4. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not guarantee that inventory will remain available.

If a product becomes unavailable after an order is submitted, we may cancel the affected item and refund any amount already paid for it.

5. Prices

Prices displayed on the website may change before an order is submitted.

The applicable transaction price will normally be the amount displayed during checkout, subject to correction of genuine and obvious errors where legally permitted.

Any compulsory charges will be presented as required.

6. Placing an Order

Submitting an order constitutes an offer to purchase the selected goods.

An automated acknowledgement may confirm that we have received the order but does not necessarily constitute final acceptance in every circumstance.

7. Order Refusal or Cancellation

We may refuse or cancel an order where reasonably necessary because:

• A product is unavailable;
• Payment is declined;
• Fraud is reasonably suspected;
• Delivery information is materially incomplete;
• A transaction is unlawful; or
• There is an obvious technical or pricing error.

Where payment has already been received for a validly cancelled order, the applicable amount will be refunded.

8. Payment

Customers must use payment information that they are authorised to use.

Available payment options are displayed during checkout.

Payment processing may be provided by third-party processors.

9. Shipping

All standard shipping at theeasternloomx.shop is:

FREE

Our normal estimated delivery period is:

15–20 days from successful order confirmation

UK distance sellers are required to provide delivery arrangements, costs and expected delivery information before an order is placed.

10. Delivery

Customers are responsible for supplying accurate delivery information.

If you notice an error after ordering, contact:

info@theeasternloomx.shop

as soon as possible.

We will make reasonable efforts to assist but cannot guarantee an address change after fulfilment has begun.

UK distance-selling guidance states that goods should generally be delivered within 30 days unless a different period has been agreed. Our stated standard delivery estimate is 15–20 days.

11. Delivery Delays

Our stated delivery timeframe is an estimate under normal circumstances.

Delays may occasionally occur because of carrier disruption, weather, transport conditions, public holidays, high order volumes or other events outside our reasonable control.

Nothing in this section eliminates consumer remedies available under applicable law.

12. Risk During Delivery

Responsibility and risk associated with delivery will be determined in accordance with applicable consumer law.

Nothing in these Terms is intended to shift risk to a consumer earlier than legally permitted.

13. Cancellation Rights

For most eligible online purchases, customers generally have up to 14 days after receiving the goods to tell the seller they wish to cancel.

Please review our Return and Refund Policy for the complete procedure.

14. Return of Cancelled Goods

After validly notifying us of an eligible cancellation, customers generally have a further 14 days to return the relevant products.

15. Faulty Goods

Our policies do not remove rights relating to faulty, misdescribed or otherwise non-conforming goods.

Any applicable refund, repair, replacement or other statutory remedy will be handled consistently with consumer law.

16. Personalised Products

Certain clearly personalised or made-to-order products may fall within legal exceptions to normal change-of-mind cancellation rights.

This does not remove rights concerning faulty or materially misdescribed personalised products.

17. Customer Accounts

Where customer accounts are available, customers are responsible for maintaining the confidentiality of login information.

You should notify us if you reasonably believe your account has been compromised.

18. Prohibited Use

You must not knowingly use our website:

• For illegal activity;
• To commit fraud;
• To impersonate another person;
• To distribute malware;
• To obtain unauthorised system access;
• To interfere with website operation;
• To violate intellectual-property rights; or
• To harm other users.

19. Intellectual Property

Unless otherwise stated, original materials owned by or licensed to theeasternloomx.shop may be protected by applicable copyright, trademark and other intellectual-property laws.

Such materials may include:

• Original text;
• Logos;
• Graphics;
• Photographs;
• Website design elements; and
• Other proprietary materials.

Use of the website does not transfer ownership of these rights.

20. User Content

Where users can submit reviews, comments or other content, they must not knowingly submit content that is unlawful, defamatory, fraudulent, malicious, deceptive or infringing.

We may moderate or remove content where reasonably necessary and permitted by law.

21. Third-Party Services

We may use third-party services for:

• Shopify ecommerce infrastructure;
• Payment processing;
• Order fulfilment;
• Delivery;
• Analytics;
• Security;
• Customer service; and
• Other operational functions.

Independent providers may have their own contractual terms and privacy practices.

Nothing in this provision removes obligations that applicable law places upon us as a seller.

22. External Links

Our website may contain links to independent websites.

We do not control third-party websites and are not responsible for their independent content or practices to the extent permitted by law.

23. Website Availability

We aim to maintain reasonable website availability.

However, temporary interruptions may occur because of:

• Maintenance;
• Security updates;
• Technical faults;
• Network interruptions; or
• Events outside our reasonable control.

24. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, these Terms are not intended to eliminate mandatory consumer protections or other liabilities that cannot legally be excluded.

25. Events Outside Our Reasonable Control

Where legally permitted, we will not be responsible for delays caused entirely by extraordinary events outside our reasonable control.

We will take reasonable measures to minimise disruption where practicable.

26. Privacy

Personal information is handled according to our Privacy Policy.

27. Changes to These Terms

We may revise these Terms when reasonably necessary to reflect changes in our operations, applicable law or website functionality.

Updated Terms will apply prospectively unless otherwise required by law.

28. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

29. No Waiver

A failure to enforce a contractual provision immediately does not necessarily amount to a permanent waiver of that provision.

30. Governing Law

Transactions made through theeasternloomx.shop and use of our website are subject to applicable law.

Nothing in these Terms deprives a consumer of mandatory legal protections available to them.

31. Contact Us

Questions regarding these Terms may be sent to:

theeasternloomx.shop
Email: info@theeasternloomx.shop